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Purchasing games digitally is becoming far more common, as it’s very convenient. After all, who can be bothered to go to a store to get a game or order one online and wait for delivery? With digital games, you may make the purchase right from your console.
The downside of this is how easy it is to make impulse buys. Thankfully, if you buy anXboxgame digitally and regret it, Microsoft does allow you to ask for a refund. This isn’t clear initially, as there is no refund option on the Xbox dashboard itself. Yet, you can request one online. To do so, follow these instructions.
Rules Regarding Returns
As you probably expect, Microsoft has certain rules around returns and refunds. But there isn’t a litany of them. In fact, there are only two:
So, you can’t attempt to return a game that you bought three years ago and have accumulated 100 hours in.
What Microsoft counts as significant playtime is unclear. But if you’ve played the game for several hours, you’re likely out of luck.
How To Return A Digital Game On Xbox
To get the process rolling, you have tohead toXbox.comandsign in with the Microsoft accountlinked to your Xbox. Then,click on your Gamertagin the top right corner of the page, and hit’my Microsoft account.‘This takes you to your account page where it shows your current subscriptions and devices you use.
From here, click the’payment and billing’ tabat the top of the screen and then press’order history.'
On the page that opens up, you will see allyour Xbox purchases. Next to the most recent games, you will seea button labeled ‘refund information.‘Click that on the game you want to refund.
This takes you to the refund page where it gives you information about the process. At the bottom, you should seethe things you can refund.Click inthe box next to the gameyou want to get rid of to give it a checkmark, then hit’request a refund’at the bottom.
Following this,a little box pops upasking for your reason for requesting a refund and your email address.Fill it out, and hit ‘next.‘Finally, you’ll be given one more chance to look at your request to make sure everything is correct. If it is,click ‘submit.’
After that, your refund request will be under review andMicrosoft can take up to 72 hours to respond.
You can check on the progress of your refund by clicking the’refund information’ buttonthat you pressed earlier, scrolling down to the bottom of the page, and clickingthe ‘refund status’ tab.However,Microsoft should also send you an emailto answer your refund request.
